Please note: This is our ServiceNow User Group (SNUG) session, open to all ServiceNow practitioners. It's the renamed version of what used to be our general developer meetup. A couple of related events to be aware of: • If you're a technical practitioner who wants to get hands-on and build, we now run a separate developer meetup format. Our next one is a BuildAgent hackathon: https://www.meetup.com/servicenowyyc/events/315001233 • The public event sponsored by ServiceNow is called "SNUG Live." It's run by ServiceNow, not by this community, and is completely separate from what we organize here. As always, our community events include no recruiting, no sales, and no commercial discussions. Agenda TBD • AI in Practice: Leadership and the Next Generation of Talent Juan du Toit & Mandeep Bal • Prompt Engineering for the Logical Mind Matthew Rempel A selection of snacks will be provided - including vegetarian and gluten-free options. Expect practical insights, straight talk, and a few strong opinions from people actively working in the space.